Returns Policy:
Thank you for shopping with us. We strive to provide quality products and excellent customer service. Please read our returns policy carefully regarding the return of our products
Conditions for Returns:
- Intact Plastic Seal: Our products can only be returned if the plastic seal around the bottle remains unbroken. We cannot accept returns for products where the seal has been tampered with or broken.
- Contact within 3 Days: To initiate a return, customers must contact us within 3 days of receiving the product. Please email us at orders@impactorganics.co.uk to notify us of your intent to return the product.
- Postage Costs: Customers are responsible for covering the postage costs associated with returning the product to us. Please ensure that the returned product is securely packaged to prevent damage during transit.
- Condition of Returned Product: The returned product must be in its original packaging and in resalable condition. We reserve the right to refuse returns if the product does not meet these conditions.
Return Process:
- Contact Us: Within 3 days of receiving the product, contact us to initiate the return process.
- Packaging: Securely package the product and include your order number and contact details inside the package.
- Return Address: Ship the package to:
Impact Organics Ltd
18 Broadway West
Dormanstown
Redcar
TS10 5PB
Refunds:
- Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment, please note that this can take up to 14 days
Exclusions:
- We do not accept returns for products with a broken or missing plastic seal.
- Returns requested after 3 days of receiving the product will not be accepted.
Contact Us:
If you have any questions or concerns about our returns policy, please feel free to contact us. We are here to assist you.
- Email: info@impactorganics.co.uk
- Website: www.impactorganics.co.uk/contactus