Frequently Asked Questions (FAQS)
- Are your products legal and natural?
Yes. Impact Organics products are made using natural herbs, botanicals, and plant-based ingredients. We do not sell illegal substances and are committed to responsible, compliant trading in line with UK regulations.
- What are your products used for?
Our products are created for a range of purposes including natural wellness support, lifestyle use, aromatics, and culinary applications. We also offer gourmet fruit extracts that can be used in desserts, drinks, and recipes.
- What is a tincture?
A tincture is a liquid blend made by combining a concentrated botanical extract with a carrier such as distilled water or MCT oil. Tinctures are designed to make products easier to measure, administer, and use consistently.
- Can your extracts be used alongside medications?
Some herbal products may be suitable for use alongside medications, while others may interact. We include relevant guidance on product pages where appropriate. If you take prescription medication or have any health concerns, we strongly recommend speaking with your GP or healthcare professional before use.
- Do you sell cannabis products or RSO?
No. We do not currently supply cannabis-related products or RSO (Rick Simpson Oil). Should regulations and appropriate licensing allow in future, we may explore compliant opportunities.
If you are seeking natural support for areas such as relaxation, sleep, discomfort, or general wellbeing, feel free to contact us and we may be able to suggest suitable legal botanical alternatives from our range.
- How do you ensure quality?
Every product is carefully inspected before dispatch. Our production team checks consistency, presentation, and overall quality to ensure customers receive products made to a high standard.
- What ingredients and processes do you use?
We use carefully selected extraction methods and ingredients depending on the product. These may include food-grade carriers such as distilled water and oils. We are committed to quality, consistency, and safe production standards.
- Are your products suitable for children, pregnancy, or animals?
We do not recommend most products for children or during pregnancy due to limited research regarding dosage and suitability. Some products may be suitable for animals, but we advise contacting us first for guidance.
- Can your extracts be smoked?
We do not recommend smoking our extracts in the same way as tobacco products. Some botanical materials may be suitable for use in a dry herb vaporiser where appropriate, depending on the product type.
- What payment methods do you accept?
We currently accept major payment methods including Visa, Mastercard, American Express, PayPal, Klarna, and other secure checkout options available at checkout.
- Do you offer customised products?
Yes. We can often customise existing products by adding selected ingredients or adjusting blends where suitable. Simply message us directly or use our Contact Us page to discuss your request.
- Where are you based?
Impact Organics Ltd is proudly based in Redcar, England, where our products are produced, packed, and dispatched.
- Can I watch my order being packed?
Yes. If you leave a note with your order request, we may feature the packing process during one of our TikTok Live sessions. Personal information such as names and addresses will always remain private.